Last Updated: April 28, 2026

These Terms and Conditions, together with any product-specific terms, checkout pages, order forms, invoices, written agreements, community guidelines, refund policies, payment terms, Privacy Policy, Disclaimer, and other documents that reference or incorporate these terms, collectively the “Terms,” govern your access to and use of the websites, products, programs, services, content, communities, software access, events, coaching, consulting, training, downloads, and digital materials offered by FLO Hospitality Solutions, Inc., a California corporation.

For purposes of these Terms, “Company,” “we,” “us,” and “our” refer to FLO Hospitality Solutions, Inc. “You,” “your,” “client,” “customer,” “member,” or “user” refer to any person or business that accesses our websites, purchases or uses our products or services, participates in our programs, joins our communities, attends our events, submits information to us, or otherwise interacts with us.

These Terms apply to your use of joshkopel.com, restaurantscalingsystem.com, rsscommandcenter.com, and any other website, landing page, checkout page, client portal, community, software environment, download page, course platform, webinar page, event page, or related digital property owned, operated, or controlled by us, whether now existing or created in the future.

By accessing our websites, purchasing a product, enrolling in a program, joining a community, using RSS Command Center, downloading materials, attending a call or event, submitting information, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our websites, products, programs, services, communities, software, or materials.

Product-specific terms apply in addition to these Master Terms. If there is a direct conflict between these Master Terms and a product-specific section, the product-specific section controls only for that specific conflict.

1. Master Terms and Conditions

1.1 Eligibility and Business Use

You must be at least 18 years old to access or use our websites, products, programs, services, communities, software, or materials.

Our products and services are intended for business owners, operators, professionals, managers, entrepreneurs, and individuals acting in a business or professional capacity. They are not intended for minors.

If you access or use our products or services on behalf of a business, restaurant, company, partnership, corporation, limited liability company, or other entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “your” include both you individually and the entity you represent.

If you access our websites, products, or services from outside the United States, you are responsible for compliance with all local laws, rules, regulations, and tax obligations that may apply to you.

1.2 Scope of Covered Products and Services

These Terms apply to all products, programs, services, content, communities, events, and materials offered by us, including but not limited to:

• Restaurant Scaling System

• Restaurant Scaling System Core

• RSS Continuity

• RSS Command Center

• Restaurant Marketing Masterclass

• AI Intensive

• Gift Card Gameplan

• The Cash Campaign

• Million Dollar Restaurant

• FULL COMP podcast content

• Templates, scripts, prompts, checklists, SOPs, downloads, swipe files, and playbooks

• Webinars, workshops, challenges, trainings, and live events

• Private coaching

• Group coaching

• Consulting

• Speaking

• Communities, portals, and member groups

• Future digital products, memberships, subscriptions, software-supported services, workshops, coaching programs, consulting offers, and business resources

We may update, modify, replace, discontinue, rename, repackage, or retire any product, program, service, community, feature, or material at any time.

1.3 Educational and Informational Purposes Only

Our websites, content, products, programs, coaching, consulting, events, communities, templates, trainings, podcast episodes, software templates, automations, prompts, and materials are provided for educational, informational, strategic, and general business development purposes only.

We do not provide legal, tax, financial, accounting, investment, insurance, employment, human resources, payroll, wage and hour, food safety, health department, liquor licensing, franchise, real estate, lending, medical, psychological, or other licensed professional advice.

You are solely responsible for consulting with your own qualified attorneys, accountants, tax advisors, financial advisors, insurance professionals, payroll providers, HR professionals, compliance consultants, health department advisors, liquor licensing professionals, lenders, and other licensed professionals before making decisions for your business.

You agree that you will not rely on our content, coaching, consulting, software templates, automations, scripts, examples, or recommendations as a substitute for professional advice tailored to your specific facts, market, legal obligations, financial position, regulatory environment, employees, customers, vendors, landlord, investors, lenders, or business operations.

1.4 No Guarantee of Business Results

We do not guarantee any specific business, financial, operational, marketing, sales, legal, tax, employment, compliance, or personal result.

You understand and agree that results vary based on many factors, including your concept, market, brand, location, pricing, product quality, customer base, leadership, staff, execution, timing, capital, vendor relationships, landlord relationships, reputation, competition, economic conditions, technology stack, offer quality, list size, marketing assets, compliance obligations, and other factors outside our control.

We do not guarantee revenue growth, profit growth, increased traffic, increased guest count, increased catering sales, increased gift card sales, increased event sales, improved email or SMS marketing results, improved advertising performance, labor savings, food cost reduction, improved margins, improved business valuation, investor outcomes, financing outcomes, tax outcomes, legal outcomes, HR outcomes, payroll outcomes, wage and hour outcomes, tip compliance outcomes, employment outcomes, health department outcomes, liquor license outcomes, or regulatory compliance outcomes.

Any examples, testimonials, case studies, screenshots, numbers, revenue results, profit results, marketing results, sales results, operational improvements, or other performance references are illustrative only. They are not promises, guarantees, warranties, projections, or representations that you will achieve the same or similar results.

Your success depends on your own decisions, actions, effort, implementation, market conditions, business model, and circumstances. You are solely responsible for your business decisions and results.

1.5 Testimonials, Case Studies, and Marketing Examples

We may display or share testimonials, reviews, case studies, screenshots, interviews, client stories, business examples, sales examples, revenue examples, marketing examples, or other statements from clients, customers, podcast guests, workshop attendees, community members, or third parties.

Testimonials and case studies reflect individual experiences and are not guarantees that you will achieve the same or similar results. Some testimonials may be exceptional, atypical, or dependent on factors unique to that person or business.

We may edit testimonials for length, grammar, spelling, formatting, or clarity, provided we do not materially change the meaning of the statement.

If you submit a testimonial, review, comment, message, success story, social media post, email, text message, form response, Zoom chat, community post, or other feedback to us, you grant us permission to use it for marketing, advertising, educational, promotional, and business purposes, subject to applicable law and the rights described in these Terms.

We may use client names, business names, logos, photos, screenshots, quotes, and results in marketing only to the extent permitted by applicable law, these Terms, any applicable program agreement, and any permissions you provide.

We do not currently pay affiliates, referral partners, or partners for referrals unless we separately disclose such relationship. If we use affiliate links or compensated referral relationships in the future, we will disclose them where legally required.

1.6 Purchases and Payment Authorization

When you purchase a product, enroll in a program, join a membership, subscribe to a service, or otherwise provide payment information, you authorize us and our third-party payment processors to charge your payment method for all amounts due under the applicable offer, checkout page, invoice, order form, payment plan, subscription, continuity offer, or agreement.

You represent and warrant that all payment information you provide is accurate, current, complete, and that you are authorized to use the payment method provided.

You agree to keep your payment method current and valid for the duration of any payment plan, subscription, continuity program, or other ongoing payment obligation.

All prices are listed in U.S. dollars unless otherwise stated. We may change prices, offers, bonuses, inclusions, or payment terms at any time, but changes will not affect amounts already agreed to for a fixed-term purchase unless otherwise stated in the applicable agreement.

1.7 Failed Payments

If a payment fails, we may attempt to charge your payment method again. After 3 failed payment attempts, we may suspend or terminate your access to any products, programs, services, communities, software, calls, recordings, templates, portals, and materials associated with your account.

Suspension or termination for failed payment does not eliminate your responsibility to pay amounts owed under a fixed-term program, payment plan, invoice, order form, or agreement.

We do not currently charge late fees. However, you are responsible for any chargeback fees, collection fees, attorney’s fees, costs of enforcement, and other costs we incur as a result of your failed payments, disputed payments, chargebacks, payment reversals, or breach of these Terms, to the fullest extent permitted by law.

1.8 Chargebacks and Payment Disputes

You agree to contact us at josh@joshkopel.com before initiating a chargeback, payment dispute, or payment reversal so we have a reasonable opportunity to address your concern.

Improper chargebacks, payment disputes, or payment reversals are a breach of these Terms. If you initiate a chargeback after receiving access to our products, services, software, programs, downloads, or materials, we may immediately suspend or terminate your access.

You remain responsible for all amounts owed, plus any chargeback fees, collection fees, attorney’s fees, and related costs we incur, to the fullest extent permitted by law.

1.9 Intellectual Property Ownership

All content, materials, and intellectual property provided by us are owned by us or our licensors and are protected by copyright, trademark, trade secret, contract, and other applicable laws.

This includes but is not limited to websites, page copy, course materials, videos, recordings, frameworks, templates, prompts, custom GPT instructions, swipe files, SOPs, email scripts, SMS scripts, sales scripts, workshop materials, podcast content, menu engineering reports, client playbooks, community posts, worksheets, software workflows, automations, trainings, checklists, guides, downloads, workbooks, presentations, slide decks, copywriting frameworks, marketing campaigns, business strategy materials, program names, slogans, concepts, and methods.

Your purchase, enrollment, or access does not transfer ownership of any intellectual property to you.

1.10 Website Content

All website content, including text, images, graphics, logos, designs, layouts, videos, audio, downloads, blog posts, podcast pages, landing pages, sales pages, opt-in pages, and other materials, is owned by us or our licensors.

You may view website content for your own personal or internal business use. You may not copy, reproduce, republish, scrape, modify, distribute, sell, display, perform, license, create derivative works from, or exploit website content without our prior written permission.

1.11 Paid Courses and Programs

Paid courses and programs, including Restaurant Scaling System, Restaurant Scaling System Core, Restaurant Marketing Masterclass, AI Intensive, and any future paid coaching, course, training, or consulting program, are licensed to you solely for your internal business use.

You may not share, resell, publish, distribute, license, transfer, sublicense, teach, train, reproduce, record, copy, adapt, or create derivative commercial works from paid program materials except as expressly permitted in writing.

1.12 Free Downloads and Lead Magnets

Free downloads, checklists, guides, templates, scripts, worksheets, webinars, trainings, and other no-cost resources remain our intellectual property.

You may use them for your own internal business purposes. You may not resell, publish, distribute, white-label, license, transfer, or use them to create competing products, services, trainings, courses, memberships, templates, AI tools, or consulting offers.

1.13 Templates, Forms, Scripts, and SOPs

Templates, forms, scripts, SOPs, checklists, prompts, playbooks, swipe files, and similar materials are licensed to you for internal use only.

You may customize these materials for use within your own restaurant or business. You may share them internally with your employees or team members solely for use inside your own business.

You may not share these materials with agencies, consultants, vendors, friends, unrelated businesses, competitors, other restaurants you do not own, public groups, marketplaces, repositories, or third-party platforms unless we provide written permission.

Multi-unit clients may use materials across locations that they own or operate, solely for internal business use, unless a separate written agreement states otherwise.

1.14 RSS Command Center Workflows and Software Materials

Workflows, automations, templates, funnels, forms, scripts, email campaigns, SMS campaigns, pipeline structures, dashboards, training materials, prompts, and other materials provided inside or in connection with RSS Command Center remain our intellectual property or licensed materials.

You may use these materials only while you are an active client in good standing and only for your own internal business use. You may not copy, export, resell, distribute, white-label, publish, share, license, transfer, or continue using our proprietary templates, workflows, automations, campaigns, or materials after cancellation, termination, refund, or loss of access unless we provide written permission.

1.15 AI Prompts, Custom GPT Instructions, and Automation Assets

Prompts, prompt libraries, custom GPT instructions, AI workflows, automation logic, chatbot training materials, AI-generated templates, and related assets provided by us are licensed only for your own internal business use.

You may not use these materials to train, develop, improve, publish, sell, license, or distribute any competing AI tool, chatbot, custom GPT, agent, automation system, template library, course, membership, coaching program, agency service, consulting offer, or software product.

You may not upload our proprietary materials to public AI tools, public datasets, shared AI workspaces, public repositories, or third-party systems where they may be accessed, reused, trained on, or exploited by others.

1.16 Podcast and Guest Content

If you appear as a guest on any podcast, interview, webinar, training, live stream, video, audio recording, or other media property operated by us, including FULL COMP, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to record, edit, reproduce, publish, distribute, display, perform, transmit, syndicate, promote, advertise, monetize, excerpt, clip, quote, repurpose, archive, and otherwise use your name, voice, likeness, biography, business name, statements, interview content, and participation in any media now known or later developed.

To the extent you may have any ownership interest in the recording or interview content, you assign such rights to us to the fullest extent permitted by law. To the extent any rights cannot be assigned, you grant us the broad license described above.

We are not required to publish any recording or interview. We may edit recordings for length, clarity, quality, format, distribution, marketing, or editorial purposes.

1.17 Client Deliverables

Reports, audits, playbooks, menu engineering reports, marketing reviews, campaign recommendations, strategic plans, templates, notes, summaries, presentations, and other deliverables prepared for you are licensed for your internal business use only unless a separate written agreement states otherwise.

You may not resell, publish, distribute, license, transfer, white-label, or use client deliverables to create competing services, products, courses, trainings, memberships, AI tools, templates, or consulting offers.

1.18 License Restrictions

You may not:

• Resell, distribute, publish, share, sublicense, or transfer our materials

• Use our materials to create competing coaching, consulting, agency, course, membership, training, software, template, prompt, automation, or advisory offers

• Use our materials to train AI tools, large language models, custom GPTs, chatbots, agents, automation systems, or other machine learning systems outside your own private internal business use

• Upload our materials to public AI tools, public databases, public repositories, marketplaces, or shared drives accessible by third parties

• Share materials with agencies, consultants, vendors, friends, unrelated businesses, or competitors

• Remove copyright, trademark, proprietary, or confidentiality notices

• Claim ownership of our materials

• Create derivative works for resale or external distribution

• Use our name, brand, likeness, trademarks, podcast, content, or materials in a misleading way

• Use our materials after refund, cancellation, termination, chargeback, or loss of access unless expressly permitted in writing

Any unauthorized use of our intellectual property is a material breach of these Terms and may result in immediate termination of access, legal action, injunctive relief, damages, attorney’s fees, and any other remedies available under law.

1.19 Liquidated Damages for Unauthorized Copying or Distribution

You acknowledge and agree that unauthorized copying, sharing, publication, distribution, resale, transfer, sublicensing, uploading, downloading, posting, teaching, training from, white-labeling, or other unauthorized use of our materials causes harm that is difficult to measure, including lost sales, loss of control over proprietary materials, market confusion, reputational harm, dilution of value, enforcement costs, and damage to our business.

For that reason, if you copy, share, publish, distribute, resell, transfer, sublicense, upload, post, provide access to, or otherwise make available any of our materials without authorization, you agree to pay liquidated damages of $1,000 per unauthorized copy, download, publication, distribution, transmission, recipient, posting, upload, access event, or other unauthorized disclosure.

You agree that $1,000 per unauthorized copy or distribution is a reasonable estimate of the harm caused by unauthorized use and is not a penalty.

This liquidated damages provision does not limit our right to seek injunctive relief, attorney’s fees, costs, actual damages, statutory damages, equitable relief, or any other remedy available under law or equity to the extent permitted by law. To the extent applicable law does not allow liquidated damages for a particular claim or circumstance, this provision will be enforced to the maximum extent permitted by law.

1.20 Effect of Refund, Cancellation, Termination, or Chargeback on License

If you receive a refund, cancel, are terminated, initiate a chargeback, lose access, or otherwise cease being an active client in good standing, your license to use our materials ends immediately unless we provide written permission otherwise.

You must immediately stop using our materials and destroy or delete all copies in your possession or control, including videos, audio recordings, templates, forms, scripts, SOPs, prompts, downloads, worksheets, slide decks, recordings, replays, community materials, software workflows, automations, and other resources.

You may not continue using, teaching, sharing, implementing, copying, adapting, or benefiting from materials for which your license has ended.

1.21 Client Materials and Submitted Content

During our work together, you may submit, upload, share, or provide menus, P&Ls, sales reports, payroll reports, labor reports, marketing emails, customer data, employee data, transcripts, screenshots, financial information, business plans, operational documents, recipes, systems, SOPs, vendor information, or other business materials.

You grant us permission to access, review, analyze, edit, comment on, use, and process your submitted materials as reasonably necessary to provide services, coaching, consulting, training, support, analysis, recommendations, software setup, templates, workflows, automations, and related deliverables.

You are responsible for ensuring that you have the right to submit all materials you provide to us. You are also responsible for removing or redacting unnecessary sensitive data, including employee personal information, customer personal information, payroll details, health information, financial account numbers, tax identification numbers, payment card information, and confidential third-party information, before submitting materials to us.

You agree not to submit sensitive personal information unless it is necessary for the services and you have the legal right to do so.

We may use anonymized, aggregated, or de-identified information, examples, patterns, insights, or lessons from client work for internal training, product improvement, education, marketing, and future products, provided we do not intentionally identify you or your business without permission.

1.22 Artificial Intelligence, Automation, and Third-Party Processing

We may use artificial intelligence tools, automation tools, transcription tools, CRM tools, analytics tools, content tools, workflow tools, and other third-party technology to support our products and services.

These tools may include ChatGPT, OpenAI, Claude, NotebookLM, Otter.ai, GoHighLevel AI, Zapier, Make, Google Workspace, and other similar or related tools.

By submitting materials to us, you understand that your materials may be processed by third-party technology providers as part of our service delivery, internal operations, analysis, note-taking, transcription, automation, content development, software setup, or client support.

You agree not to upload or submit confidential, personal, health, payroll, HR, employee, customer, payment, financial account, regulated, or sensitive information unless you have the legal right to do so and such submission is necessary for the services.

You are responsible for reviewing all AI-generated, automated, or template-based outputs before using them. We do not guarantee that AI-generated or automated outputs will be accurate, complete, compliant, original, non-infringing, error-free, appropriate for your market, or suitable for your business.

You may not use our AI tools, templates, prompts, automations, software, or materials to create illegal, misleading, infringing, defamatory, discriminatory, harmful, abusive, fraudulent, or non-compliant content.

1.23 Communication Services and Communities

We may offer access to communication services and interactive environments, including Zoom calls, group coaching calls, office hours, hot seats, live workshops, GoHighLevel communities, Facebook groups, forums, comments, chats, calendars, event pages, messaging threads, portals, webinars, and other communities or communication channels.

Participation is a privilege, not a right. You agree to conduct yourself professionally and respectfully.

You may not:

• Harass, threaten, abuse, insult, demean, intimidate, or discriminate against others

• Spam, solicit, pitch, recruit, or market to other members without permission

• Scrape, collect, harvest, or misuse member information

• Record calls, workshops, trainings, conversations, or community content without permission

• Share private member content outside the community

• Post another member’s confidential, financial, employee, customer, payroll, or business information without permission

• Use the community to recruit clients, staff, vendors, partners, or affiliates without permission

• Share login credentials or allow unauthorized access

• Disrupt calls, events, discussions, or communities

• Post illegal, defamatory, infringing, misleading, obscene, hateful, or harmful content

• Upload files containing viruses, malware, corrupted files, or harmful code

• Violate platform rules or applicable law

We may remove, suspend, or restrict any user from any program, community, call, event, portal, or service for violating these Terms, violating community rules, creating risk, disrupting the experience, or acting in a way we determine is harmful to us, our clients, our business, or our community.

Removal for misconduct does not entitle you to a refund and does not eliminate your obligation to pay amounts owed.

1.24 Recordings and Media Release

Calls, trainings, workshops, webinars, office hours, hot seats, group coaching sessions, and other events may be recorded.

Recordings may include your name, voice, face, likeness, comments, questions, chat messages, shared screen, business information, submitted materials, and participation.

By participating, you consent to being recorded and to the use of such recordings for program delivery, replay access, client education, internal training, quality control, and related business purposes.

Replays may be shared with other members, participants, or clients who are enrolled in the applicable program or offer.

For public webinars, public trainings, public workshops, podcast appearances, or public-facing events, you grant us permission to use clips, screenshots, quotes, comments, questions, names, likenesses, and recordings for marketing, promotional, educational, and business purposes.

Private client calls will not be used in public marketing materials without separate approval, except that we may use anonymized, aggregated, or de-identified learnings as described in these Terms.

If you do not want to appear visually in a recording, you should keep your camera off. If you do not want your name displayed, you should adjust your display name before participating. However, we cannot guarantee that all identifying information will be removed from recordings or replays.

1.25 Email, SMS, Calls, and Marketing Communications

By providing your email address, phone number, or other contact information, you consent to receive transactional, administrative, service-related, and, where permitted, marketing communications from us.

Transactional communications may include purchase confirmations, login information, billing notices, renewal notices, cancellation confirmations, support responses, program updates, appointment reminders, community notices, and other service-related messages.

Marketing communications may include emails, SMS messages, calls, offers, event invitations, webinar reminders, product announcements, newsletters, promotional campaigns, and related content.

If you consent to receive SMS messages, message and data rates may apply. Message frequency may vary. You may opt out of SMS marketing by replying STOP or using any other reasonable opt-out method we make available. You may opt out of marketing emails by clicking the unsubscribe link in the email.

Consent to receive marketing communications is not a condition of purchase unless expressly permitted by applicable law and clearly disclosed.

Opting out of marketing communications does not necessarily opt you out of transactional, administrative, billing, legal, or service-related communications.

You are responsible for providing accurate contact information and updating us if your contact information changes.

1.26 Cookies, Pixels, Analytics, and Tracking

Our websites, landing pages, emails, advertisements, and digital platforms may use cookies, pixels, tags, analytics tools, retargeting tools, conversion tracking, session tracking, and similar technologies.

These tools may be provided by third parties, including platforms such as Google, Meta, LinkedIn, GoHighLevel, Stripe, WordPress, analytics providers, advertising networks, and other technology providers.

We may use these tools to operate our websites, process purchases, analyze traffic, improve offers, measure marketing performance, personalize content, retarget visitors, deliver advertisements, understand user behavior, and improve our business.

Your use of our websites and services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

1.27 Third-Party Tools and Platforms

We use third-party tools and platforms to operate our business, deliver services, process payments, host content, manage communities, run events, send communications, process data, provide software access, automate workflows, and support clients.

These may include GoHighLevel, Stripe, PayPal, Kajabi, ClickFunnels, WordPress, Zoom, Otter.ai, ChatGPT/OpenAI, Google Workspace, YouTube, Vimeo, Wistia, Meta, LinkedIn, Calendly, AddEvent, WhatsApp, Asana, NotebookLM, Zapier, Make, and other tools.

We do not own or control all third-party platforms, and we are not responsible for third-party outages, errors, policy changes, billing errors, access restrictions, account suspensions, deliverability issues, data loss, security incidents, or platform limitations.

Your use of third-party platforms may be subject to their own terms, policies, fees, limitations, and privacy practices. You are responsible for complying with those terms.

We may change, replace, add, or remove third-party tools at any time.

1.28 Acceptable Use

You agree not to misuse our websites, products, programs, services, communities, software, content, or materials.

You may not:

• Hack, scrape, crawl, copy, or reverse engineer our websites, software, systems, or materials

• Interfere with site functionality, platform security, software operations, or other users’ access

• Share login credentials or allow unauthorized access

• Resell access to our products, programs, communities, software, or materials

• Upload malware, viruses, spyware, harmful code, or disruptive files

• Post or submit illegal, defamatory, infringing, misleading, obscene, abusive, discriminatory, or harmful content

• Violate intellectual property rights, privacy rights, publicity rights, confidentiality obligations, or contractual obligations

• Use our materials for competing businesses or offers

• Misuse our brand, name, likeness, trademarks, podcast, content, or materials

• Impersonate any person or entity

• Attempt to gain unauthorized access to any account, system, portal, file, community, software, or data

• Use our services in a way that violates applicable law or creates legal, regulatory, operational, or reputational risk for us

We may suspend or terminate access for any violation of this section.

1.29 Privacy

Your use of our websites, products, programs, services, software, communities, and materials is subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, and how you may exercise any privacy rights available to you under applicable law.

You are responsible for reviewing our Privacy Policy before using our websites, products, services, or software.

1.30 Copyright and DMCA Notices

We respect intellectual property rights and expect users to do the same.

If you believe that content on our websites, platforms, communities, or services infringes your copyright, you may send a notice to:

Copyright Agent: Joshua Kopel
Address: 6647 Thrasher Place, Carlsbad, CA 92011
Email: josh@joshkopel.com

Your notice should include your physical or electronic signature, identification of the copyrighted work claimed to have been infringed, identification of the allegedly infringing material and its location, your contact information, a statement that you have a good-faith belief that use of the material is not authorized, and a statement that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.

We may remove allegedly infringing content and terminate repeat infringers where appropriate.

1.31 No Warranties

Our websites, products, programs, services, content, communities, software access, templates, materials, and third-party tools are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, uninterrupted access, error-free operation, and suitability for your business.

We do not warrant that our websites, programs, software-supported services, portals, communities, downloads, recordings, automations, templates, or third-party tools will be uninterrupted, secure, error-free, compliant with your obligations, or available at all times.

We do not warrant that defects will be corrected or that any website, platform, server, file, email, SMS, download, or software environment is free of viruses, malware, or harmful components.

1.32 Limitation of Liability

To the fullest extent permitted by law, FLO Hospitality Solutions, Inc., Joshua Kopel, and our owners, officers, directors, employees, contractors, coaches, consultants, affiliates, partners, licensors, service providers, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business, lost data, lost goodwill, business interruption, reputational harm, operational disruption, loss of opportunities, or cost of substitute services, whether arising under contract, tort, negligence, strict liability, statute, or any other theory, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total cumulative liability for any claim arising out of or relating to these Terms, our websites, products, programs, services, software access, communities, materials, or your relationship with us will not exceed the amount you paid to us for the specific product or service giving rise to the claim during the 3 months preceding the event giving rise to the claim, but in no event will the cap be less than $100.

The limitations in this section apply to the maximum extent permitted by law and do not limit liability that cannot legally be limited under applicable law.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

1.33 Indemnification

You agree to defend, indemnify, and hold harmless FLO Hospitality Solutions, Inc., Joshua Kopel, and our owners, officers, directors, employees, contractors, coaches, consultants, affiliates, partners, licensors, service providers, and agents from and against any claims, demands, actions, damages, losses, liabilities, settlements, costs, and expenses, including attorney’s fees, arising out of or relating to your use or misuse of our websites, products, programs, services, communities, software, or materials, your breach of these Terms, your violation of applicable law, your violation of any third-party rights, your business decisions, your submitted content, your use of AI-generated or automated outputs, your use of RSS Command Center or any third-party platform, your payment disputes or chargebacks, or your communications with employees, customers, vendors, landlords, lenders, investors, partners, or regulators.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

1.34 Termination

We may suspend, restrict, or terminate your access to any website, product, program, service, community, software, portal, recording, template, call, event, or material at any time if we determine that you have violated these Terms, failed to pay amounts owed, initiated an improper chargeback, misused materials, disrupted a community, created compliance risk, violated third-party platform rules, or acted in a way that may harm us, our clients, our business, or our reputation.

Termination does not relieve you of payment obligations that accrued before termination or that survive termination under a fixed-term program, payment plan, agreement, or these Terms.

Upon termination, your license to use our materials ends immediately, and you must stop using and destroy all copies of our content, templates, workflows, recordings, downloads, software-supported materials, and intellectual property.

Sections relating to payments, refunds, intellectual property, confidentiality, user content, AI tools, testimonials, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and any other provisions that by their nature should survive termination will survive.

1.35 Changes to These Terms

We may update these Terms at any time. When we do, we will update the “Last Updated” date above.

Changes are effective when posted unless otherwise stated. Your continued use of our websites, products, programs, services, communities, software, or materials after updated Terms are posted means you accept the updated Terms.

If a material change affects an active paid program, subscription, or service, we may provide additional notice where required by law.

1.36 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

1.37 Dispute Resolution, Arbitration, Class Action Waiver, and Mass Arbitration Procedures

Please read this section carefully. It affects your legal rights.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms, our websites, products, programs, services, communities, software access, materials, payments, refunds, communications, or your relationship with us will first be addressed through good-faith informal resolution.

Before initiating arbitration or litigation, you agree to email us at josh@joshkopel.com with a written description of the dispute, the relief requested, your name, your business name if applicable, your contact information, and enough information for us to evaluate the claim. We will attempt to resolve the dispute informally.

If the dispute is not resolved informally, it will be resolved by binding arbitration administered by the American Arbitration Association. Because our products and services are intended for business owners, operators, professionals, managers, entrepreneurs, and individuals acting in a business or professional capacity, arbitration will be administered under the AAA Commercial Arbitration Rules then in effect, unless applicable law requires a different set of AAA rules for a particular claimant or claim. If applicable law requires use of the AAA Consumer Arbitration Rules for a particular claimant or claim, then that claimant or claim will be administered under the AAA Consumer Arbitration Rules then in effect.

The arbitration will take place in San Diego County, California, unless the applicable AAA rules, applicable law, or the arbitrator require or permit a different location. The arbitration may take place by remote video conference if permitted by the arbitrator or applicable AAA rules.

You and we waive the right to a jury trial and agree that disputes will be resolved only on an individual basis. You may not bring claims as a plaintiff or class member in any purported class action, collective action, consolidated action, private attorney general action, or representative proceeding to the fullest extent permitted by law.

1.38 Mass Arbitration Procedures

If 25 or more substantially similar arbitration demands are filed against us by or with the assistance, coordination, or cooperation of the same law firm, group of law firms, cooperating law firms, organization, or coordinated group of claimants, the demands will be treated as a mass arbitration to the fullest extent permitted by law.

If a mass arbitration is filed, the arbitration will be administered under the AAA Commercial Arbitration Rules and, to the extent applicable, the AAA Mass Arbitration Supplementary Rules then in effect, unless applicable law requires a different set of AAA rules, the parties agree otherwise in writing, or AAA determines that different rules apply.

The parties agree to cooperate in good faith with AAA and the arbitrator to implement reasonable, neutral, and efficient procedures for the fair administration and resolution of mass arbitration demands. Such procedures may include batching, staged proceedings, bellwether proceedings, mediation, or other case-management procedures approved by AAA or the arbitrator, provided that the procedures are consistent with applicable law and do not prevent either party from fairly presenting individual claims or defenses.

Unless AAA, the arbitrator, or applicable law requires otherwise, no arbitration demand included in a mass arbitration may proceed on a class, collective, consolidated, private attorney general, or representative basis.

Any applicable statutes of limitation will be tolled for claimants whose demands are included in a mass arbitration from the date their individual demand is properly filed with AAA until their demand is selected for arbitration, resolved, withdrawn, dismissed, or otherwise concluded.

If any part of this mass arbitration provision is found unenforceable, the unenforceable portion will be severed, and the remaining portions will remain in effect to the fullest extent permitted by law.

1.39 Exceptions to Arbitration

Either party may bring an individual claim in small claims court if the claim qualifies.

We may also seek immediate injunctive or equitable relief in court for intellectual property theft, misuse of materials, confidentiality violations, unauthorized access, nonpayment, chargebacks, platform abuse, or any action that threatens irreparable harm.

1.40 One-Year Limitation Period

To the fullest extent permitted by law, any claim, dispute, action, arbitration, or proceeding arising out of or relating to these Terms, our websites, products, programs, services, communities, software access, materials, payments, refunds, communications, or your relationship with us must be filed within 1 year after the claim accrues. Any claim not filed within that 1-year period is permanently barred.

This 1-year limitation period applies to the maximum extent permitted by law and does not apply to claims or rights that cannot legally be shortened by contract. If applicable law requires a longer limitations period for a particular claim, the shortest limitations period permitted by law will apply.

1.41 Attorney’s Fees and Costs

The losing party in any arbitration, litigation, or enforcement proceeding will be responsible for the prevailing party’s reasonable attorney’s fees, costs, and expenses to the fullest extent permitted by law.

1.42 Force Majeure

We will not be liable or responsible for any delay, interruption, failure, or inability to perform caused by circumstances beyond our reasonable control, including acts of God, natural disasters, fires, floods, pandemics, epidemics, labor disputes, strikes, war, terrorism, civil unrest, government actions, power outages, internet outages, platform outages, software failures, payment processor issues, cyberattacks, supply chain issues, illness, emergencies, or other events beyond our control.

1.43 Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, delegate, or subcontract our rights or obligations under these Terms in connection with a merger, acquisition, sale of assets, reorganization, change of control, corporate restructuring, use of contractors or service providers, or operation of our business.

1.44 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will remain in full force and effect.

1.45 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

1.46 Entire Agreement

These Terms, together with any applicable Privacy Policy, Disclaimer, checkout page, invoice, order form, product-specific terms, program agreement, community guidelines, payment terms, refund policy, or written agreement that incorporates these Terms, constitute the entire agreement between you and us regarding your use of our websites, products, programs, services, communities, software, and materials.

1.47 Contact Information

If you have questions about these Terms, billing, cancellations, legal notices, copyright notices, or support, contact us at:

FLO Hospitality Solutions, Inc.
Attn: Joshua Kopel
6647 Thrasher Place
Carlsbad, CA 92011
Email: josh@joshkopel.com

For cancellation requests, email josh@joshkopel.com with the subject line “Cancellation Request.”

For copyright notices, email josh@joshkopel.com with the subject line “Copyright Notice.”

For legal notices, email josh@joshkopel.com with the subject line “Legal Notice.”

2. Program Terms: Restaurant Scaling System

These Program Terms apply to Restaurant Scaling System and are incorporated into the Master Terms and Conditions.

2.1 Program Description

Restaurant Scaling System is a fixed-term business coaching, training, education, and implementation support program for restaurant owners, operators, and related business professionals.

The program may include coaching calls, group sessions, office hours, hot seats, trainings, templates, recordings, community access, software-supported resources, strategic guidance, implementation materials, and related resources. Specific inclusions may vary by offer, checkout page, agreement, or enrollment terms.

2.2 Fixed-Term Program and Total Price

Unless a separate written agreement, checkout page, invoice, or order form states otherwise, Restaurant Scaling System is a 6-month fixed-term program billed at $249 per week for 26 weekly payments, for a total program price of $6,474.

Restaurant Scaling System is not a weekly subscription, month-to-month subscription, automatic renewal program, or cancelable continuity offer. Weekly payments are installments toward the total program price. The installment structure is offered as a payment convenience and does not reduce, divide, or convert the total program price into separate weekly purchases.

2.3 30-Day Love It or Leave It Guarantee

Restaurant Scaling System includes a 30-day Love It or Leave It Guarantee.

To qualify for the guarantee, you must:

• Participate in the program in good faith during the first 30 days

• Complete the required program work assigned during the first 30 days

• Submit evidence of the work completed

• Request the refund within 30 days of enrollment

• Attend an offboarding call with us

• Provide your reason for cancellation

• Follow any reasonable refund request process we provide

This guarantee is for clients who do the work and determine within the first 30 days that the program is not the right fit. It is not available to clients who enroll, fail to participate, fail to attend, fail to log in, fail to watch, fail to implement, fail to submit work, or otherwise do not engage with the program.

2.4 No Cancellation After 30 Days

If you do not timely qualify for and complete the refund process during the first 30 days, the full program price becomes earned, due, and non-refundable, and you remain responsible for all remaining installment payments.

After the 30-day refund period expires, choosing not to attend calls, log in, watch materials, submit work, participate, implement recommendations, use RSS Command Center, use the community, or continue with the program does not cancel the contract, does not terminate the payment obligation, and does not entitle you to a refund, credit, offset, or release from the remaining balance.

If you ask to stop participating after the 30-day refund period expires, we may close, suspend, or restrict your access as an administrative accommodation, but doing so does not cancel the fixed-term payment obligation or create a refund right.

2.5 No Early Termination Fee

We do not charge an additional early termination fee for Restaurant Scaling System. After the 30-day refund period expires, the remaining installment balance is the unpaid portion of the total program price, not a separate cancellation fee or penalty.

2.6 Required Checkout Disclosures

The checkout page, invoice, order form, or agreement for Restaurant Scaling System should clearly disclose before purchase:

• The total program price

• The number of installment payments

• The amount of each installment payment

• The payment frequency

• The 30-day refund window

• The requirements to qualify for the refund

• That the program is not a subscription or automatic renewal offer

• That the installment obligation continues after the 30-day refund period expires

• That non-use, non-attendance, or non-participation does not cancel the payment obligation

2.7 Access Rules

Your access to Restaurant Scaling System materials, calls, recordings, community, templates, resources, and related benefits continues only while you are actively enrolled and current on all payments, unless otherwise stated in writing.

We may revoke, suspend, restrict, or terminate access after refund, nonpayment, failed payment, chargeback, cancellation, misconduct, abuse, violation of the Terms, misuse of materials, unauthorized sharing, or any other breach.

Recordings, replays, portals, communities, and materials are available only while you are in good standing and actively enrolled in the program, unless otherwise stated in writing.

2.8 Community Rules

Restaurant Scaling System participants must follow the community, call, and conduct rules in the Master Terms. We may remove or restrict any participant for misconduct, disruption, harassment, solicitation, unauthorized recording, unauthorized sharing, misuse of materials, nonpayment, chargeback, or other violation.

Removal for misconduct does not entitle you to a refund and does not eliminate your obligation to pay amounts owed.

2.9 Results Disclaimer

Restaurant Scaling System does not guarantee revenue growth, profit growth, traffic growth, increased sales, improved margins, operational improvements, financing outcomes, compliance outcomes, or any other business result. You are solely responsible for your decisions, implementation, operations, compliance, and results.

3. Program Terms: Restaurant Scaling System Core

These Program Terms apply to Restaurant Scaling System Core and are incorporated into the Master Terms and Conditions.

3.1 Program Description

Restaurant Scaling System Core is a fixed-term business coaching, training, education, and implementation support program for restaurant owners, operators, and related business professionals.

The program may include trainings, templates, recordings, community access, coaching support, office hours, strategic guidance, implementation materials, and related resources. Specific inclusions may vary by offer, checkout page, agreement, or enrollment terms.

3.2 Fixed-Term Program and Total Price

Unless a separate written agreement, checkout page, invoice, or order form states otherwise, Restaurant Scaling System Core is a 13-week fixed-term program billed at $79 per week for 13 weekly payments, for a total program price of $1,027.

Restaurant Scaling System Core is not a weekly subscription, month-to-month subscription, automatic renewal program, or cancelable continuity offer. Weekly payments are installments toward the total program price. The installment structure is offered as a payment convenience and does not reduce, divide, or convert the total program price into separate weekly purchases.

3.3 30-Day Love It or Leave It Guarantee

Restaurant Scaling System Core includes a 30-day Love It or Leave It Guarantee.

To qualify for the guarantee, you must:

• Participate in the program in good faith during the first 30 days

• Complete the required program work assigned during the first 30 days

• Submit evidence of the work completed

• Request the refund within 30 days of enrollment

• Attend an offboarding call with us

• Provide your reason for cancellation

• Follow any reasonable refund request process we provide

This guarantee is for clients who do the work and determine within the first 30 days that the program is not the right fit. It is not available to clients who enroll, fail to participate, fail to attend, fail to log in, fail to watch, fail to implement, fail to submit work, or otherwise do not engage with the program.

3.4 No Cancellation After 30 Days

If you do not timely qualify for and complete the refund process during the first 30 days, the full program price becomes earned, due, and non-refundable, and you remain responsible for all remaining installment payments.

After the 30-day refund period expires, choosing not to attend calls, log in, watch materials, submit work, participate, implement recommendations, use the community, or continue with the program does not cancel the contract, does not terminate the payment obligation, and does not entitle you to a refund, credit, offset, or release from the remaining balance.

If you ask to stop participating after the 30-day refund period expires, we may close, suspend, or restrict your access as an administrative accommodation, but doing so does not cancel the fixed-term payment obligation or create a refund right.

3.5 No Early Termination Fee

We do not charge an additional early termination fee for Restaurant Scaling System Core. After the 30-day refund period expires, the remaining installment balance is the unpaid portion of the total program price, not a separate cancellation fee or penalty.

3.6 Required Checkout Disclosures

The checkout page, invoice, order form, or agreement for Restaurant Scaling System Core should clearly disclose before purchase:

• The total program price

• The number of installment payments

• The amount of each installment payment

• The payment frequency

• The 30-day refund window

• The requirements to qualify for the refund

• That the program is not a subscription or automatic renewal offer

• That the installment obligation continues after the 30-day refund period expires

• That non-use, non-attendance, or non-participation does not cancel the payment obligation

3.7 Access Rules

Your access to Restaurant Scaling System Core materials, calls, recordings, community, templates, resources, and related benefits continues only while you are actively enrolled and current on all payments, unless otherwise stated in writing.

We may revoke, suspend, restrict, or terminate access after refund, nonpayment, failed payment, chargeback, cancellation, misconduct, abuse, violation of the Terms, misuse of materials, unauthorized sharing, or any other breach.

Recordings, replays, portals, communities, and materials are available only while you are in good standing and actively enrolled in the program, unless otherwise stated in writing.

3.8 Community Rules

Restaurant Scaling System Core participants must follow the community, call, and conduct rules in the Master Terms. We may remove or restrict any participant for misconduct, disruption, harassment, solicitation, unauthorized recording, unauthorized sharing, misuse of materials, nonpayment, chargeback, or other violation.

Removal for misconduct does not entitle you to a refund and does not eliminate your obligation to pay amounts owed.

3.9 Results Disclaimer

Restaurant Scaling System Core does not guarantee revenue growth, profit growth, traffic growth, increased sales, improved margins, operational improvements, financing outcomes, compliance outcomes, or any other business result. You are solely responsible for your decisions, implementation, operations, compliance, and results.

4. Subscription Terms: RSS Continuity

These Subscription Terms apply to RSS Continuity and are incorporated into the Master Terms and Conditions.

4.1 Subscription Description

RSS Continuity is a recurring continuity offer that may include ongoing access to selected resources, community access, software-supported tools, support, recordings, templates, office hours, or other benefits described on the applicable checkout page, order form, invoice, or written agreement.

Specific inclusions may vary and may be updated over time.

4.2 Price and Billing Frequency

Unless a separate written agreement, checkout page, invoice, or order form states otherwise, RSS Continuity is billed at $49 per week until canceled.

By enrolling in RSS Continuity, you authorize us to charge your payment method on a recurring weekly basis until you cancel or we otherwise terminate the offer.

RSS Continuity is separate from fixed-term programs such as Restaurant Scaling System and Restaurant Scaling System Core. Unlike those fixed-term programs, RSS Continuity is cancelable.

4.3 Automatic Renewal and Continuous Service Disclosure

RSS Continuity is a continuous service offer. Your subscription continues and renews automatically on a weekly basis until canceled.

Before purchase, the checkout page or order process should clearly disclose the subscription terms, including the recurring charge amount, billing frequency, cancellation policy, and how to cancel.

By purchasing RSS Continuity, you affirmatively consent to recurring billing on the disclosed terms.

After purchase, we will provide an acknowledgment that includes the recurring offer terms, cancellation policy, and information about how to cancel in a form you can retain, where required by law.

4.4 Cancellation

You may cancel RSS Continuity by emailing josh@joshkopel.com with the subject line “Cancellation Request.” Your cancellation request should include your name, business name, and the offer you want to cancel.

If you enrolled online, you must also be provided a reasonably easy-to-use online cancellation method where required by law. We will not require unnecessary steps that obstruct or delay your ability to cancel a recurring continuity offer.

Cancellation of RSS Continuity ends future recurring billing. Cancellation generally ends access immediately unless the applicable checkout page, order form, or written agreement states otherwise.

Partial weeks, partial months, unused access, unused calls, unused software access, and unused benefits are not refunded.

4.5 Access After Cancellation

When RSS Continuity is canceled, your access to RSS Continuity benefits ends immediately unless otherwise stated in writing.

If RSS Continuity includes RSS Command Center access, cancellation may result in loss of access to RSS Command Center and related templates, workflows, automations, campaigns, and materials.

After cancellation, your license to use our proprietary materials, templates, workflows, automations, campaigns, recordings, and resources ends unless otherwise stated in writing.

4.6 No Guarantee of Continued Features

We may update, replace, modify, remove, suspend, or discontinue features, benefits, resources, calls, communities, or tools included in RSS Continuity at any time, provided that we do not materially misrepresent the core subscription offering.

5. Software Terms: RSS Command Center

These Software Terms apply to RSS Command Center and are incorporated into the Master Terms and Conditions.

5.1 Software-Supported Service

RSS Command Center is a white-labeled software-supported service built on third-party technology, including GoHighLevel and related tools.

RSS Command Center may include access to CRM features, pipeline tools, funnels, websites, forms, calendars, email tools, SMS tools, automations, templates, workflows, dashboards, reputation tools, analytics, training resources, and other features made available through us or third-party providers.

5.2 Payment and Access

Clients pay us directly for access to RSS Command Center unless otherwise stated in writing.

RSS Command Center may be included at no additional cost for the first 6 months of Restaurant Scaling System or another qualifying program, subject to the terms of the applicable offer.

After the included access period ends, continued access requires enrollment in RSS Continuity or another active paid arrangement approved by us.

We may suspend, restrict, or terminate access to RSS Command Center for nonpayment, failed payment, cancellation, chargeback, program termination, misconduct, misuse, compliance risk, violation of the Terms, violation of third-party platform rules, or any other breach.

5.3 Third-Party Platform Dependency

RSS Command Center depends on third-party platforms, including GoHighLevel and related service providers. We do not own or control all third-party systems that support RSS Command Center.

We are not responsible for third-party outages, feature changes, pricing changes, account restrictions, deliverability issues, phone carrier filtering, domain issues, data loss, data delays, SMS failures, email failures, automation failures, integration failures, platform errors, policy changes, account suspensions, or other issues caused by third-party platforms.

Your use of RSS Command Center may be subject to third-party terms, privacy policies, acceptable use policies, messaging policies, anti-spam policies, carrier rules, and compliance requirements. You agree to comply with all applicable third-party terms.

5.4 Your Compliance Responsibilities

You are solely responsible for your own CRM data, contacts, lists, opt-ins, opt-outs, automations, campaigns, websites, landing pages, funnels, phone numbers, emails, SMS messages, marketing claims, customer communications, privacy obligations, consent records, unsubscribe requests, data security practices, and legal compliance.

You are responsible for ensuring that your use of RSS Command Center complies with all applicable laws, rules, regulations, platform policies, and industry requirements, including email marketing laws, SMS marketing laws, consumer protection laws, privacy laws, advertising laws, employment laws, and any rules that apply to your business.

We are not responsible for missed leads, failed automations, undelivered emails, undelivered SMS messages, technical issues, account restrictions, third-party outages, deliverability problems, carrier filtering, platform policy changes, data loss, phone number issues, domain issues, user error, or compliance failures.

5.5 Templates, Workflows, and Automations

RSS Command Center may include templates, workflows, automations, scripts, email sequences, SMS sequences, forms, funnels, campaigns, dashboards, and other materials created or provided by us.

These materials remain our intellectual property or licensed materials, even when made available through the software.

You may use RSS Command Center templates and workflows internally for your own business while you are an active client in good standing. You may not copy, export, resell, distribute, white-label, publish, share, license, transfer, or continue using our proprietary templates, workflows, automations, campaigns, or materials after cancellation, termination, refund, or loss of access unless we provide written permission.

5.6 Data and Backups

You are responsible for maintaining copies, exports, backups, and records of your own business data, customer data, contact lists, campaign assets, messages, automations, reports, and other information.

We do not guarantee that data stored in RSS Command Center will always be available, recoverable, exportable, accurate, complete, or error-free.

Before cancellation, termination, or migration, you are responsible for exporting or preserving any data you need, subject to platform limitations and applicable law.

5.7 Access After Cancellation or Termination

If your access to RSS Command Center ends for any reason, you may lose access to your account, data, templates, automations, workflows, phone numbers, funnels, websites, forms, campaigns, recordings, and related materials.

We may provide reasonable transition support at our discretion, but we are not required to provide ongoing access, migration services, exports, technical support, or continued use after cancellation, termination, refund, nonpayment, or chargeback unless a written agreement states otherwise.

6. Digital Product Terms

These Digital Product Terms apply to all digital products and are incorporated into the Master Terms and Conditions.

6.1 Covered Products

Digital products include but are not limited to Million Dollar Restaurant, Gift Card Gameplan, The Cash Campaign, Restaurant Marketing Masterclass, AI Intensive materials, templates, scripts, swipe files, prompts, checklists, SOPs, guides, downloads, recordings, replays, workbooks, trainings, workshops sold as recordings, and other instant-access or downloadable materials.

6.2 Final Sale

Digital products are final sale unless a specific offer page expressly states otherwise.

Because digital products may be delivered immediately, accessed instantly, downloaded, copied, or consumed upon purchase, no refunds are provided for digital products unless required by law or expressly stated in writing.

Failure to use, download, open, watch, implement, or complete a digital product does not entitle you to a refund.

6.3 License

Your purchase of a digital product gives you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the product solely for your own internal business purposes.

You may customize templates for internal use in your own business. You may share them internally with your own employees or team members solely for use inside your own business.

You may not resell, distribute, publish, share, license, transfer, sublicense, white-label, upload, copy, reproduce, teach, train, or create derivative commercial products from digital products.

You may not use digital products to build competing coaching, consulting, course, membership, agency, template, software, AI, automation, prompt, or advisory offers.

6.4 No Results Guarantee

Digital products do not guarantee revenue growth, profit growth, marketing results, sales results, operational improvements, compliance outcomes, or any other business result. You are responsible for your own decisions, implementation, compliance, and results.

6.5 Effect of Refund or Chargeback

If a refund is issued or if you initiate a chargeback, your license to use the digital product ends immediately. You must stop using the product and destroy or delete all copies in your possession or control.

7. Workshop and Event Terms

These Workshop and Event Terms apply to workshops, webinars, trainings, challenges, live events, virtual events, office hours, masterclasses, and similar events, whether free or paid, and are incorporated into the Master Terms and Conditions.

7.1 Event Description

Workshops and events may be delivered live, virtually, in person, by recording, or through a combination of formats. Specific inclusions, dates, times, access details, replay availability, bonuses, and deliverables will be described on the applicable registration page, checkout page, confirmation email, or written agreement.

7.2 Final Sale

Paid workshops, live events, virtual events, trainings, webinars, challenges, masterclasses, and similar events are final sale unless the specific offer page expressly states otherwise.

Failure to attend, participate, watch, implement, or access a replay does not entitle you to a refund.

7.3 Schedule Changes

We may reschedule, postpone, modify, replace, or cancel a workshop or event due to circumstances including low attendance, illness, emergencies, platform outages, technical issues, scheduling conflicts, force majeure events, or other business reasons.

If we cancel a paid event and do not provide a reasonable replacement, replay, credit, or alternative, we will provide any remedy required by applicable law or the specific event terms.

7.4 Recordings and Replays

Workshops and events may be recorded. Recordings may include your name, voice, face, likeness, comments, questions, chat messages, shared screen, business information, submitted materials, and participation.

By attending, you consent to being recorded and to our use of the recordings for program delivery, replay access, client education, internal training, quality control, marketing, promotional, and related business purposes, subject to the Master Terms.

Replay access is not guaranteed unless the applicable offer expressly states that replay access is included. Replay access may be limited by time, platform, or enrollment status.

7.5 Conduct

You must follow all conduct rules in the Master Terms when attending workshops and events.

You may not harass others, disrupt the event, record without permission, share private content, solicit attendees without permission, misuse chat features, upload harmful files, or violate any applicable law or platform rule.

We may remove any participant from a workshop or event for misconduct, disruption, abuse, harassment, unauthorized recording, solicitation, nonpayment, chargeback, or other violation. Removal does not entitle you to a refund.

7.6 Materials

Workshop and event materials are licensed for your internal business use only. You may not resell, distribute, publish, share, license, transfer, sublicense, white-label, upload, copy, reproduce, teach, train, or create derivative commercial products from workshop or event materials.