Last Updated: September 17, 2026

Josh Kopel and FLO Hospitality Solutions, Inc. are committed to making joshkopel.com usable by everyone, including people who browse with screen readers, keyboard navigation, screen magnification, voice control, or other assistive technology.

1. Our Standard

We work to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines are the internationally recognized standard for accessible web content and the benchmark most commonly applied to private-sector websites in the United States.

2. How We Got Here

This site was audited in September 2026 using axe-core across every published page and both post templates, followed by a manual review of keyboard navigation, forms, color contrast, video, motion, and pop-up dialogs. Issues were fixed at the template level so that every page inherits the fix, and the site is re-tested after changes.

We do not use an accessibility overlay or widget. Overlays do not make a site accessible; we would rather fix the site itself.

3. Known Limitations

We are being straightforward about the parts of this site we do not fully control:

• Embedded forms and surveys supplied by LeadConnector / HighLevel are loaded from a third-party domain. We set accessible titles on the frames, but we cannot change the markup inside them. Our contact form is a fully accessible alternative.
• The live chat widget supplied by Steno is a third-party embed whose internal accessibility we cannot modify. It can be reached from the keyboard using the “Open the chat assistant” control at the end of each page.
• reCAPTCHA v3 on our contact form is provided by Google and runs invisibly. If a submission is rejected, the form tells you so, and you can reach us by email instead.

Some pages also link to or embed content hosted elsewhere, including podcast players and social media feeds. We do not control the accessibility of content on other platforms.

4. Tell Us About a Problem

If you encounter a barrier on this site, we want to know. Please tell us the page address where you ran into the problem, what you were trying to do, and what happened — including the browser or assistive technology you were using, if you know it.

Email: josh@joshkopel.com

This inbox is monitored. We aim to respond within two business days, and we will tell you what we can do and by when. If we cannot fix something quickly, we will offer another way to get you what you need.

5. Keeping It That Way

Accessibility is checked as part of publishing, not only at audit time. Everyone who publishes to this site works from an accessibility checklist, and the site is scanned on a regular schedule. This statement is reviewed whenever the site changes materially, and at least once a year.