What if the difference between a good restaurant and a great one came down to what happens in the 20 minutes before service?
Ti Martin, co-proprietor of Commander’s Palace, has spent her life inside one of the most enduring restaurants in the country, and she’s obsessed with the details most operators overlook.
In this conversation, we get into the daily disciplines that shape her team, why curiosity at the table drives better outcomes, and how consistent training transforms service into something deeply personal.
If you’re looking to create consistency, connection, and culture at scale, this conversation is for you.
To learn more about Commander’s Palace and their approach to hospitality, visit commanderspalace.com.
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Today’s episode is also brought to you by Table 22. Build predictable revenue outside your four walls with subscriptions, memberships, and product drops. Table 22 helps you design it and shows you the numbers before you commit. Try it free at table22.com.
Free 5-Day Restaurant Marketing Masterclass – This is a live training where you’ll learn the exact campaigns Josh has built and tested in real restaurants to attract new guests, increase visit frequency, and generate sales on demand. Save your spot at restaurantbusinessschool.com
