Josh Kopel | Award Winning Restaurant Consultant

Restaurant Business: Will Guidara’s Unreasonable Hospitality Secrets

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Restaurant Business

World-famous restaurateur Will Guidara is back with his latest project — and it’s not a restaurant, it’s a book. Will was made famous by the over the top service he provided at Eleven Madison Park and, as it turns out, there was a method to the madness.

In this episode, Will and I sit down to discuss the formulaic way that he set expectations for his guests’ experience and the process he created to exceed those expectations.

Be sure to pick up a copy of Will’s book, “Unreasonable Hospitality”, when it releases on October 25th.


Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

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