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Josh Kopel | Award Winning Restaurant Consultant

Restaurant Profitability: Mastering the Pivot with Iron Chef Eric Greenspan

Chef Eric Greenspan is probably best known for his appearances on big tv shows like Iron Chef America. What most folks don’t know is the resilience required for Eric to carve out a place for himself within this industry. On today’s show, Chef Greenspan shares his greatest successes, worst defeats and the lessons learned from each.

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Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

SHOW NOTES

  • 9/11 caused Eric’s first major pivot
  • Worked at high end restaurant in New York
  • After 9/11, the owners told staff they will no longer pay them but they can work for free
  • Found this to be a distasteful way of dealing with crisis
  • Creating his own opportunities
  • Saw two positions advertised for line cooks
  • Offered to do both jobs for 1.5 pay
  • Seizing new opportunity despite a major life change
  • Was offered Sous chef position at Patina which quickly became an exec chef position
  • From 9/11 crisis to Exec chef at Patina in 8 months
  • How to deal with adversity
  • Believing that there is always an opportunity around the corner
  • Paying attention to the signals that opportunities may be on their way
  • Taking jobs that you don’t feel ready for
  • Not passing up the opportunity, ready or not
  • Having confidence to figure it out
  • Finding the right work environment
  • Conclusion: working for other people was not the right working environment
  • Had to find a new more autonomous working environment
  • Eric was unable to adapt to the corporate structure at Patina imposing boundaries on his work
  • Became a partner at another restaurant but also left quickly
  • The value of teaching as a chef
  • The greatest chefs are great teachers
  • Teachers allows you to hone skills of your staff and push them to excellence
  • Uncovering every possible avenue to get what you want
  • Potential restaurant space needed $25k to extend the lease
  • Did not give up on trying to save the money despite very limited time frame.
  • Asked friends and family
  • Sold car on eBay
  • First restaurant was hit by the recession and writers’ strike
  • Surviving during crisis
  • Running many promotions per week to attract customers
  • Bought food from restaurant depots
  • Businesses don’t succeed because you become famous
  • Restaurant business success keys
  • Being well run
  • Being in the right place
  • Being well funded
  • Making money in the restaurant business is having multiple restaurants
  • Success with Cloud Kitchens
  • Creating multiple brands with different concepts
  • All food from the multiple brands cooked and fulfilled by same staff
  • No front-of-house
  • Delivery only model

Restaurant Consultant: T.K. Pillan’s Food-in-Mouth Strategy

You are in for a treat today. The conversation you’re about to hear was one of the most educational experiences I’ve had since starting the show. T.K. Pillan is not of our industry but that has resulted in him creating a blockbuster concept by taking a different approach to restaurant operations and marketing.

Check Our Restaurant Marketing Strategies to Improve Your Business Fast.

Today he unpacks the strategies he used to scale Veggie Grill nationally.

For more on Veggie Grill go to https://veggiegrill.com

FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

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CLICK HERE to Chat with Josh

Free Download: 5 Steps to Achieve a 15% Net Profit

We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting:

FULL COMP

Restaurant Marketing School

The Playbook

Industry Town Halls

Restaurant Business Plan: Casey Cooley’s Launch Success Tips

Today we chat with Casey Cooley, a franchising expert who helps Jeremiah’s Italian Ice franchisees effectively launch blockbuster locations all over the country. In our conversation, we discussed the marketing strategy they’ve developed that takes franchisees from 2 months out to a month after opening.

For more information on Jeremiah’s Italian Ice, visit https://jeremiahsice.com/.

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Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

We have a lot more content coming your way! Be sure to check out our other content:

Yelp for Restaurants Podcasts

Restaurant expert videos & webinars

Restaurant Financing: Where are the Jobs? BMRS Hospitality Recruitment

I know what the data says, but what’s really going on behind the scenes? Is anyone hiring right now? Is anyone using this as on opportunity for expansion?

Few can offer more insight than Brad and Jacqui from BMRS Hospitality Recruitment. They have been placing the best people with the best restaurants for almost two decades now.

Today we take a glimpse into the present and future of the hospitality job market.

Click to sign up for our weekly newsletter.

Click here to book time on my personal calendar.

Click here to download our Restaurant Recovery Guide.

Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

SHOW NOTES

  • Opening BMRS Hospitality
  • The niche of BMRS
  • Candidates are long term relationships
  • Initial reactions to the pandemic
  • Changes in the industry
  • Street dining is possible
  • Alcohol off-licensing possible
  • Important restaurants are closing
  • How restaurants are coping
  • Some pivoting to takeout
  • Some pivoting to patio dining
  • Some are just getting by
  • Staying in business to keep undocumented workers employed
  • Rent is a big determining factor
  • Many restaurants could stay in hibernation if rent were removed
  • Stalling date for a later date would land restaurants in insolvable debt
  • Some companies are renegotiating
  • There will be more real estate available post-pandemic
  • Change the financial landscape for restaurateurs
  • Candidates are reflecting
  • Remaining positive
  • 100 positions in March reduced to 10
  • There are jobs available
  • Recruitment is a buyer’s market
  • There are opportunities to work for amazing restaurants
  • Talent pool is larger than it has ever been
  • Many jobs will open all at once when the restaurants reopen
  • LA Chef’s conference
  • LA Times opened the Food Bowl
  • Connected with them to do an industry event in 2019 – Labor Crisis Summit
  • 100s restaurateurs attended
  • Gained a lot of press
  • Conference was intended to happen in March 2020
  • Big chefs and restaurateurs attending
  • Open Table sponsoring
  • Intended to be a food festival and conference
  • Had to be postponed to 2021
  • Advice to candidates
  • Network
  • There may not be a position but building relationships is worth it
  • Utilize LinkedIn and job boards
  • Spruce up your resume
  • Get aggressive
  • Go the extra mile to be noticed
  • Write personalized cover letters
  • Present your resume beautifully
  • Clients are always willing to meet great talent
  • Josh has hired people he doesn’t have a position for
  • Reevaluating the team
  • Labor costs are skyrocketing
  • Restaurateurs will be more discerning with who they hire

Restaurant Consulting: Jon Neidich’s Millennial Insight

What is cool? What are those indescribable qualities that make a restaurant popular? Is it just me or does it seem to be a moving target from year to year?

Jon Neidich seems to have the formula down, with each spot he opens being trendier than the next. But, and this is what’s truly amazing, they have staying power.

Today we sit down to discuss what makes a restaurant perennially popular so that we too can become the kings and queens of cool.

That’s Jon Neidich. For more on Golden Age Hospitality visit https://www.goldenagehospitality.com

FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

________________________________

CLICK HERE to Chat with Josh

Free Download: 5 Steps to Achieve a 15% Net Profit

We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting:

FULL COMP

Restaurant Marketing School

The Playbook

Industry Town Halls

Technology for Restaurants: Andrea Borgen Abdallah on Independent Dining

Twice a week, I show you the world I see. The world I want to live in. It’s filled with big names, big stories and bright futures.

But there’s something to be said for the small stories…The independent restaurateur fighting the good fight in a forgotten neighborhood.

There’s hope and inspiration there as well.

Today we chat with Andrea Abdallah, owner of Barcito in Downtown Los Angeles. Andrea is proof that we can change the whole industry by changing the way we do business. Her story of struggle and survival epitomizes the reason why I’ve dedicated my life to serving those that serve the world.

Click to sign up for our weekly newsletter.

Click here to book time on my personal calendar.

Click here to download our Restaurant Recovery Guide.

Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

Restaurant Business: Raji Sankar’s Leadership Essentials

If I didn’t work for me, I’d want to work for Raji Sankar. I’d argue that I’d probably have more fun working for Raji. Her confidence, the way she inspires, her ability to put one at ease, even in stressful situations is the result of thoughtful, intentional leadership.

Today’s conversation is a masterclass in mastering intention. In becoming the leader and building a business you can be proud of, even in the toughest of times. Her restaurant, Choolaah, represents the absolute best our industry has to offer and I couldn’t be more excited to share her story with you today.

For more on Choolaah visit https://choolaah.com

FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

________________________________

CLICK HERE to Chat with Josh

Free Download: 5 Steps to Achieve a 15% Net Profit

We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting:

FULL COMP

Restaurant Marketing School

The Playbook

Industry Town Halls

Restaurant Ideas: Tai Ricci’s Rule-Breaking Strategies

“Don’t back down. Don’t apologize. Don’t compromise,” are the words of Tai Ricci, a founding partner of San Francisco’s Hi Neighbor Hospitality Group. She’s grown her restaurant concepts group to 6 locations over the last 10 years and today we sit down to discuss how she did it and who she needed to become to accomplish such lofty goals. As it turns out, personal development is professional development.

For more information on Tai’s restaurant group, visit https://www.hineighborsf.com/.

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Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

We have a lot more content coming your way! Be sure to check out our other content:

Yelp for Restaurants Podcasts

Restaurant expert videos & webinars

Restaurant Advertising: Delivery Success with Orsbourn & Sandland

Without question, one of the foundational elements of our industry’s future is food delivery. But, almost two years into the delivery revolution, many of us are still struggling with execution and profitability. But what if there was a roadmap that could guide us toward success?

Today we chat with Carl Orsbourn & Meredith Sandland, authors of Delivering the Digital Restaurant. Together, we tackle the big ideas in the book and offer some actionable advice on how you can capitalize on the massive demand out there for food delivery.

TIME STAMPED SHOW NOTES

[2:30] Building the playbook: The Origin Story

[6:08] Translating marketing: Understanding your niche’s values

[7:35] The right offering for the right location

[8:20] Giving the customer what they want: Making money while experimenting

[9:50] Converting your customers off the delivery platforms

[13:40] Expanding revenue through delivery: How to serve your consumer demand

[17:20] Ghost Kitchens: The fundamentals of success

[20:47] Strategies for Surprise & Delight through delivery

[24:50] The rise of personalization & The future of Dine-In: It all comes down to data

[28:14] Shaping your restaurant to serve

[30:23] A hopeful view for the industry

To pick up their book visit https://www.deliveringthedigitalrestaurant.com

FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

________________________________

CLICK HERE to Chat with Josh

Free Download: 5 Steps to Achieve a 15% Net Profit

We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting:

FULL COMP

Restaurant Marketing School

The Playbook

Industry Town Halls

Restaurant Business with Data by Russ Hawkins

The best companies in the world are agile. They’re analyzing data and then testing the market in small but significant ways to see what’s working and what isn’t. That’s why I sat down with Russ Hawkins. Russ is the leader of Agilence, a company that the big guys hire to process their data and create profitable strategies. Today we talk about what data we should be analyzing and how to test the market to ensure positive outcomes.

For more information on Agilence, visit https://www.agilenceinc.com/.

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Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

We have a lot more content coming your way! Be sure to check out our other shows:

Restaurant Marketing School

Restaurant expert videos & webinars

Restaurant Consulting: Elevate with Michelin-Rated Chef David Myers

Some folks seem to have it all figured out.

Chef David Meyers is a Michelin-rated, globetrotting chef with restaurants around the world. He’s one of the only guys I know that was able to successfully pop-up a restaurant in the midst of the pandemic.

In today’s episode we run through the best and worst decisions he’s made and the lessons he’s learned from both.

For more on David go to www.gypsychef.com


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We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting:

Full Comp – www.restaurants.yelp.com/fullcomp

The Happy Mouth Morning Show – www.restaurants.yelp.com/happy mouth

Restaurant Marketing School – www.restaurants.yelp.com/marketingschool

The Playbook – www.restaurants.yelp.com/influencers

Restaurant Consulting: Rob Dube’s 10 Disciplines Approach

There’s a proven process to live our optimal lives and Rob Dube is hereto share it with us. It’s called The 10 Disciplines for Managing and Maximizing Your Energy and it changed my life. Today Rob and I run through some of my favorites.

To check out the course for yourself at a discounted rate visit https://www.the10disciplines.com/fullcomp

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Full Comp brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

We have a lot more content coming your way! Be sure to check out our other shows:

Restaurant Marketing School

Industry Town Halls

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This free (and highly detailed) cheat sheet will give you everything you need to know to set up your restaurant to maximize profitability. (Yep, even if you’re not a “business” person!)

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